Returns / Refunds / Cancellations

📦 Refunds, Returns & Replacements Policy

Effective as of 11/13/2025

At 5DD Home & Prints, most of our products—including diamond paintings, mugs, blankets, candles, and personalized items—are made to order. This means your item is printed, packaged, and fulfilled specifically for you through our trusted production partners.

Because of the custom nature of our products, we do not accept general returns or exchanges. However, we stand behind the quality of our items and offer refunds or replacements in specific qualifying situations outlined below.

âś… Refunds & Replacements Eligibility

We are happy to provide a refund or free replacement if any of the following apply:

âś” Damaged or Defective Item

If your item arrives damaged, misprinted, flawed, or defective, please contact us within 7 days of delivery with:

  • Clear photos of the issue
  • Your order number
  • A description of the problem

If approved, we will remake and ship a replacement at no charge or issue a refund.

(This follows Printify’s replacement policy: they require clear photo evidence submitted within 7 days.)

âś” Incorrect Item Received

If the wrong product, size, color, or design was delivered, we will remake and resend it free of charge.

âś” Lost in Transit

If the shipping carrier confirms your package is lost, we will issue a refund or remake your item.

âś” Order Not Yet in Production

If your order has not entered printing or production, you may request a cancellation and refund.

⏱ Refund Request Window

Refund or replacement requests must be submitted within 14 days of your order date.

❌ Non-Refundable Situations

To maintain fairness and product consistency, we cannot offer refunds for:

  • Buyer’s remorse or changing your mind
  • Items marked “delivered” by the carrier but claimed not received
  • Delays caused by customs, postal backlogs, holidays, or international transit
  • Disliking a design, color, or style after receipt
  • Incorrect or incomplete shipping address provided by the customer
  • Split shipments arriving on different days (common with made-to-order items)
  • Wear, misuse, or accidental damage after the product arrives

Important:
Printify does not accept returns for size issues, customer error, or preference-based complaints unless the item is damaged or defective.

đźšš Production & Shipping Times

All items begin production only after your payment clears with your bank.

Production Time: 7–12 business days
U.S. Shipping: 3–10 business days
International Shipping: Varies by region and customs processing

Delays may occur during:

  • Holiday seasons
  • Weather disruptions
  • Customs inspections
  • Postal staffing shortages

We will always assist you if shipping takes longer than expected.

đź’ł Payment Methods

We currently accept:
Amazon Pay, Google Pay, Apple Pay, and Shop Pay

We do not accept PayPal at this time.

📦 Return Shipping Costs

If a physical return is required (rare, and only when Printify requests it), the customer is responsible for return shipping costs unless the error was ours.

Most Printify replacements do not require return shipment.

🤝 Chargebacks

We encourage customers to contact us directly before opening a dispute.
We are committed to resolving issues quickly and fairly.

Unauthorized or fraudulent chargebacks may result in an account ban for safety and fraud-prevention reasons.

📬 Questions or Need Help?

We’re always here for you.
Please contact us at:

📧 amazellostore@gmail.com
đź’¬ Store Chat or Facebook Messenger

We respond as quickly as we can to assist with any concerns.