Shipping and Tracking
Updated Shipping Policy - 4/28/2025
Shipping & Delivery Information | 5DDpaints
Welcome to 5DDpaints — where creativity meets craftsmanship!
We are proud to deliver exclusive diamond painting kits and creative art supplies to customers around the world.
We partner with trusted production teams and warehouses in New Jersey, California, China, Singapore, Germany, and Russia to offer you the widest variety of beautiful, high-quality designs at the best possible prices.
Processing Times
Each order at 5DDpaints is custom-prepared with care.
Processing includes printing your canvas, organizing your drills, conducting a quality check, and securely packaging your items.
- United States Orders: 7–10 business days
- International Orders: 5–7 business days
Please note: Processing time is separate from shipping time.
Shipping Times
Once your order is processed and shipped, estimated delivery times are:
| Destination | Estimated Delivery Time After Shipment |
|---|---|
| United States | 12–21 business days |
| Canada, Australia, New Zealand, Europe | 10–21 business days |
| Other International Locations | 14–28 business days |
Many items may ship from different warehouse locations and may arrive in separate packages.
Receiving your items in multiple shipments helps us speed up delivery and ensure you get your products faster.
Important Update for U.S. Customers
Due to recent tariff regulations and customs adjustments, some shipments to the United States may experience slight additional delays during transit.
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Average U.S. delivery times are currently 3–6 weeks after shipment.
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To minimize these effects, 5DDpaints actively monitors all shipments and continuously optimizes our shipping routes.
We are committed to delivering your order safely and as quickly as possible. Your patience and understanding during this time mean the world to us!
Tracking Your Order
As soon as your order ships, you’ll receive a detailed tracking number by email.
You can follow your package every step of the way — from our warehouse to your doorstep.
Shipping Support
If your package experiences any issues — whether it’s delayed, lost, or arrives damaged — simply contact our friendly support team.
We’ll work with you to resolve the issue quickly and ensure you are fully satisfied.
✨ Thank you for choosing 5DDpaints!
We’re honored to be part of your creative journey and can’t wait to see the masterpieces you’ll create.